Account & orders

What if I lose or replace my phone or my object?

Your profile lives in your account, not in the object, so nothing is lost.

  • New phone? Your profile does not change at all. Only the badge is stuck to a phone, so that is the only case where you order a replacement badge for the new one. A card and a keychain simply move with you.
  • Lost an object? Order a new one and it links to the same profile. Your information carries over untouched.

This is also the argument for carrying more than one object: if your phone is destroyed in the accident, the card in your wallet still opens the same profile. See which one to pick.

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