Ordering: how it works, and delivery

Ordering follows the profile, not the other way round: you fill your emergency profile for free, then activate it. That way you know exactly what you are paying for, because you have already seen your profile.

At the activation step you choose:

• One object, included with your profile: a sticker badge, a card or a keychain, your call.
• A second or a third, each at a reduced price, so you are covered on your phone, in your wallet and on your keyring at once. Three is the maximum, one per type.

Before paying, you say where the order goes. Shipping is included for Europe and Canada. Delivery to the United States adds a flat shipping fee, whatever the number of objects, shown before you pay. The United Kingdom isn't served yet.

Checkout takes your shipping address and is handled by Stripe (card, Apple Pay, Google Pay). You get a confirmation by email, then a tracking number when the parcel leaves.

Objects ship already linked to your profile and already active. Nothing is pre-assigned to a stranger, nothing needs claiming: we pair each object to your profile as we prepare your parcel.

Ordering for someone else (a parent, a child) works the same way: you manage their profile from your account. See profiles for my family.